Frequently asked questions
Answers about booking, price, pickup and cancelling your airport transfer.
Questions and answers
To every destination you can choose when booking:
- Frankfurt Airport - Terminal 1
- Frankfurt Airport - Terminal 2
- Frankfurt Airport - Terminal 3
- FRA - Frankfurt/Airport – Fernbahnhof - The Squaire
- FFM – Frankfurt/Main - Hauptbahnhof - HBF
- FFM - Frankfurt/Main - Messe
- HHN - Hahn Airport
The fixed price depends on the distance from your address to the terminal and on the vehicle; stops and child seats come on top. You see it before you book, and traffic jams on the way don't change it.
After you send it we check your request and confirm the ride by email with all the details.
You can book online around the clock – up to 6 hours before the pickup.
Yes. Up to 5 hours before the pickup you cancel free of charge online – with the link in your confirmation or in your account.
In cash or by card in the vehicle. No prepayment is needed.
No, you can book without an account. With an account your details are filled in next time and you see all your bookings.
Yes. Choose baby seats, child seats and boosters for up to 5 children when booking; the surcharge is included in the fixed price straight away.
Up to 8 people and up to 8 suitcases in the largest vehicle. When booking you see how much fits in each vehicle.
Yes, you can add up to 3 stops. Their price is included in the fixed price you see before booking.
For pickups at the airport your flight number helps us follow your arrival.
At your terminal's meeting point. It is on our airport page and in your booking confirmation.
Yes, in one booking at one fixed price. The second ride can start 6 hours after the first at the earliest.
Yes. Our website and your booking confirmation are available in English.
Your question isn't here? Contact